Privacy Policy -

Introduction

Welcome to DecalHouse.com (“DecalHouse,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.decalhouse.com (the “Site”) and purchase our wall decals and related products.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site.

1. Information We Collect

1.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

Create an account: Name, email address, password, and phone number.
Place an order: Billing address, shipping address, payment information (credit/debit card number, expiration date, CVV), and phone number.
Subscribe to our newsletter: Email address and name.
Contact us: Name, email address, phone number, and any information you include in your message.
Leave a product review: Name, email address, and review content.
Participate in promotions, surveys, or contests: Name, email address, and any additional information requested.
Request a custom wall decal design: Design preferences, images, specifications, and contact details.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
Usage Information: Pages viewed, time spent on pages, links clicked, referring/exit pages, and browsing patterns.
Location Information: General geographic location based on your IP address.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies (see Section 5 for more details).

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Payment processors (e.g., Stripe, PayPal) for transaction verification.
Social media platforms if you interact with us or log in through social media.
Marketing partners and advertising networks.
Shipping carriers regarding delivery status.
Analytics providers (e.g., Google Analytics).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Fulfillment and Customer Service

Process and fulfill your orders for wall decals and related products.
Send order confirmations, shipping notifications, and delivery updates.
Handle returns, exchanges, and refunds.
Respond to your inquiries and provide customer support.
Process custom decal design requests.

2.2 Account Management

Create and manage your user account.
Authenticate your identity and maintain account security.

2.3 Marketing and Communications

Send promotional emails, newsletters, and special offers (with your consent where required).
Notify you about new wall decal designs, sales, and product launches.
Personalize marketing content based on your preferences and purchase history.

2.4 Site Improvement and Analytics

Analyze browsing behavior and trends to improve our Site’s functionality and user experience.
Conduct research and analysis to enhance our product offerings.
Monitor and analyze the effectiveness of our marketing campaigns.

2.5 Security and Fraud Prevention

Detect, prevent, and address fraud, unauthorized transactions, and other illegal activities.
Protect the security and integrity of our Site.

2.6 Legal Compliance

Comply with applicable laws, regulations, and legal processes.
Enforce our Terms of Service and other agreements.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (e.g., Stripe, PayPal, Square) to process transactions securely.
Shipping and fulfillment companies (e.g., USPS, UPS, FedEx) to deliver your orders.
Email marketing platforms (e.g., Mailchimp, Klaviyo) to send communications.
Web hosting providers to maintain our Site.
Analytics providers (e.g., Google Analytics) to analyze Site usage.
Customer support tools to assist with inquiries.

These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your data.

3.2 Business Transfers

If DecalHouse is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders or subpoenas.
Government or regulatory requests.
Law enforcement investigations.

3.4 Protection of Rights

We may disclose information when we believe it is necessary to:

Protect our rights, property, or safety.
Protect the rights, property, or safety of our customers or others.
Investigate or prevent fraud or other illegal activities.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Account information: Retained for as long as your account is active or as needed to provide you services.
Order information: Retained for a minimum of 7 years for tax, accounting, and legal compliance purposes.
Marketing data: Retained until you unsubscribe or request deletion.
Automatically collected data: Typically retained for 24 months unless a longer retention period is required by law.

When your information is no longer needed, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. They help us provide a better browsing experience and understand how you interact with our Site.

5.2 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Necessary for the Site to function properly (e.g., shopping cart, login sessions, security).
Analytics Cookies	Help us understand how visitors interact with our Site (e.g., Google Analytics).
Marketing Cookies	Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
Preference Cookies	Remember your settings and preferences (e.g., language, currency, recently viewed products).

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually.
Block third-party cookies.
Block all cookies.
Clear all cookies when you close your browser.

Please note that disabling cookies may affect the functionality of our Site, including the ability to add items to your cart or complete a purchase.

5.4 Google Analytics

We use Google Analytics to collect and analyze information about how visitors use our Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they visited prior to coming to our Site. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used, and machine-readable format.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

6.3 Deletion

You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., tax and accounting records).

6.4 Opt-Out of Marketing

You can opt out of receiving promotional communications from us at any time by:

Clicking the “Unsubscribe” link in any marketing email.
Contacting us at [Insert Email Address].
Updating your communication preferences in your account settings.

Please note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders.

6.5 Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature. Our Site does not currently respond to DNT signals. However, you can manage your tracking preferences through your browser settings and cookie preferences.

6.6 How to Exercise Your Rights

To exercise any of the above rights, please contact us at:

Email: [Insert Email Address]
Mailing Address: [Insert Business Address]

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You can request details about the categories and specific pieces of personal information we have collected, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share your information.
Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
Right to Opt Out of Sale/Sharing: We do not sell your personal information. If this changes in the future, we will provide a “Do Not Sell or Share My Personal Information” link on our Site.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Correct: You can request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information: You can request that we limit the use of your sensitive personal information to what is necessary to provide our services.

To exercise these rights, please contact us at [Insert Email Address] or call us at [Insert Phone Number].

8. Virginia, Colorado, Connecticut, and Other State Privacy Rights

If you are a resident of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), or other states with applicable privacy laws, you may have additional rights similar to those described in Section 7, including the right to access, correct, delete, and opt out of targeted advertising and data sales. Please contact us to exercise these rights.

9. International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, the following additional provisions apply:

9.1 Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

Performance of a contract: To fulfill your orders and provide our services.
Legitimate interests: To improve our Site, prevent fraud, and conduct marketing (where it does not override your rights).
Consent: Where you have given us explicit consent (e.g., for marketing emails).
Legal obligation: To comply with applicable laws and regulations.

9.2 International Data Transfers

Your data may be transferred to and processed in countries outside the EEA/UK, including the United States. When we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

9.3 Additional Rights

In addition to the rights listed in Section 6, you may also have the right to:

Restrict processing of your personal data.
Object to processing based on legitimate interests.
Lodge a complaint with your local data protection authority.

10. Children’s Privacy

Our Site is not intended for children under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete such information. If you believe a child has provided us with personal information, please contact us at [Insert Email Address].

11. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

SSL/TLS encryption for data transmitted between your browser and our Site.
PCI-DSS compliance for payment processing.
Secure servers and firewalls.
Access controls limiting employee access to personal information on a need-to-know basis.
Regular security assessments and monitoring.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

12. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms, payment processors, or partner sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the “Last Updated” date at the top of this page.
Post a notice on our Site.
Send an email notification to registered users (for significant changes).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DecalHouse

Website: www.decalhouse.com
Email: Sales@decalhouse.com
Phone: +1 757 9645393
Mailing Address: DecalHouse, 1421 Air Rail Ave, Virginia Beach, VA 23456, USA